Since March when I purchased my Whyte Malvern C7 hybrid bike (British made) I have had a few reliability issues with it and a few LBS problems that I have not been too happy with, don't get me wrong I really like the bike and it is/should be good for what I want to do with it ie commute to work on using a variety of surfaces like the road, gravel paths and canal towpaths but at £650 I don't consider it cheap considering the last bike I was using was a £200 decathlon rockrider 5.2 mountain bike which just kept going and paid for itself over and over.
Since I have had my Whyte I have done 884 miles on it, the day I got it the front tyre kept blowing off the rim and it was unridable I took it back to the LBS from where I got it and they replaced the tyre, not with a matching one but a different one a minor issue you might think but this was a brand new bike never ridden why didn't they replace both tyres so they matched and sent them back to Whyte apparently the beading of the tyre woudnt hold on the rim.
A few weeks ago a spoke snapped on my way home, back to the LBS who replaced it but charged me about £3 for the spoke !
about a week later the headset seized or certainly became very stiff, back to the LBS who took it apart and greased it all up telling me it had run dry ??? or as I think was never greased to start with.
Then there was a creaking noise started so back to the LBS who said they couldn't hear it ( well I bloody could every pedal stroke) I thought it was the bottom bracket but it turned out that it was the saddle/seat post it wasn't loose but I tightened it as much as I could and it stopped
Then spoke number 2 broke on the same wheel, back again to the LBS who this time fixed it for free, but when I came to pick up my wheel they had replaced the skewer in the wheel with some shitty black one off some cheap mountain bike, I pointed this out and that mine where silver and it was swapped with a silver one the excuse being " Ive done so many wheels today" (not my problem), when I got home they don't effin match
Maybe I have OCD but I like things to match as they did when it was new, I don't want different tyres on my bike, or different skewers , I don't expect a new bike to break so many times in such a short time and have it in the LBS for days on end when I cant ride it, and I expect my LBS to fix it and give it back to me as it was originally
NOW the BLOODY thing is making a ticking noise as I pedal...................................AAARRRGGGGHHHHHH.
I have decided that I am voting with my feet and changing my LBS